Service Performance Proposition
HEKUMA stands for quality, reliability and flexibility. For our customers, we are both a specialist and a partner. This commitment to you includes as well our HEKUMA Service, which provides you with an outstanding service experience:
- More than 45 years of experience
- Consulting and optimization competence
- Comprehensive range of services
- Troubleshooting & productivity enhancement
- Guaranteed response time & technician availability
- Prompt & professional service
- Up-to-date service through the use of intelligent software tools and modern technology
- All-round service throughout the entire system life cycle
- Local service capacities
Global Service Presence
We guarantee fast and efficient service worldwide. Thanks to teamtechnik, HEKUMA has access to 13 service locations worldwide. This means we can be on site in the shortest possible time and reduce unplanned downtimes to a minimum. The fast supply of spare parts is also facilitated by intelligent logistics and warehouse planning.
Established as a competence center for all your concerns, we are at your disposal from initial contacts to the on-site support. If necessary, we offer you prompt, professional advice and prepare your employees with comprehensive training to ensure a smooth handover of the HEKUMA systems.