Your Service Contact

Available for you at all times

Generally, you can reach our service team on weekdays from Monday to Friday during our business hours. 

Apart from our business hours and on public holidays, your incoming calls will be taken by a professional call center, which will forward your concerns to us. You will receive feedback from our service team on the next working day.

Technical Support

Mark Schoreitz

Team Lead Software Service

We are personally available for you within regular business hours from 8 am - 4 pm within the time zone CET

Online contact form

We are personally available for you within regular business hours from 9 am - 5 pm within the time zone PST

Online contact form

Zhang Jinlin

Service Manager

We are personally available for you within regular business hours from 9 am - 5 pm within the time zone CST

Online contact form

Service Parts

Andreas Varga

Team Lead Service Parts

We are personally available for you within regular business hours from 8 am - 4 pm within the time zone CET

Online contact form

We are personally available for you within regular business hours from 9 am - 5 pm within the time zone PST

Online contact form

Zhang Jinlin

Service Manager

We are personally available for you within regular business hours from 9 am - 5 pm within the time zone CST

Online contact form

Overhaul, Retrofit & Optimization

Jan Glawion

Project Management Service

We are personally available for you within regular business hours from 8 am - 4 pm within the time zone CET

Online contact form

Jan Glawion

Project Management Service

We are personally available for you within regular business hours from 8 am - 4 pm within the time zone CET

Online contact form

Zhang Jinlin

Service Manager

We are personally available for you within regular business hours from 9 am - 5 pm within the time zone CST

Online contact form

Maintenance, System Relocation, Production Support & Training

Carsten Oertel

Team Lead Service Coordination

We are personally available for you within regular business hours from 8 am - 4 pm within the time zone CET

Online contact form

We are personally available for you within regular business hours from 9 am - 5 pm within the time zone PST

Online contact form

Zhang Jinlin

Service Manager

We are personally available for you within regular business hours from 9 am - 5 pm within the time zone CST

Online contact form