Your Service Contact

Available for you at all times

Generally, you can reach our service team on weekdays from Monday to Friday during our business hours. 

Apart from our business hours and on public holidays, your incoming calls will be taken by a professional call center, which will forward your concerns to us. You will receive feedback from our service team on the next working day.

Technical Support

Mark Schoreitz

Team Lead Software Service

Haifeng Li

Service & Optimization Manager

Spare Parts

Haifeng Li

Service & Optimization Manager

Overhaul, Retrofit & Optimization

Jan Glawion

Team Lead Project Management Service

Haifeng Li

Service & Optimization Manager

Maintenance, System Relocation, Production Support & Training

Carsten Oertel

Team Lead Coordinator Service

Haifeng Li

Service & Optimization Manager