Service
Service
To produce efficiently, you must be able to fully rely on your equipment - all the time. Our services allow you to do just that.
Service Hotline
In general you can reach our Service team on weekdays from Monday to Friday during our business hours.
Central Hotline (Europe)
+49 (811) 999 77 633
Business hours: 8 am - 4 pm within timezone CET
Americas
Mark Winter: +1 619 623 27 06
Business hours: 9 am - 5 pm within timezone PST
Asia
Phil Zhang: +86 1351 160 8420
Business hours: 9 am - 5 pm within timezone CST
Outside business hours and public holidays, your incoming calls will be recorded by a professional call center, which will forward your request to us. The next working day, you will receive feedback from our Service team.
Service Email
General issues: customerservice@hekuma.com
Technical support: technicalsupport@hekuma.com
Spareparts: spareparts@hekuma.com
Spare Parts
The delivery and professional installation of quality parts with warranty within the shortest possible time is one of HEKUMA's service priorities.
To simplify ordering, please find here our digital order form for spare parts.
Technical Support
In order to continuously improve our service and thus satisfy customer needs in the best possible way, we are constantly developing new service products. In our flyer you will find more information about "Technical Support".
Further Services
Maintenance agreement
Expect the best machine availability possible with minimum downtimes guaranteed when you enter into a maintenance agreement.
Spare parts
Delivery and professional installation of quality parts, including a warranty, within the shortest amount of time.
Pro-active Service
A free on-site autidt of the system with extensive avice and spare parts proposals.
Training
Fewer operator errors, fewer work accidents - more productivity. We would be pleased to provide your operating staff detailed training. They will learn how to work with the installations and deal with common situations.
System relocation
We offer professional dismantling and set-up services for relocations worldwide so that you can rest assured that the new start is trouble free.
Upgrades & optimization
Optimizing your equipment, such as making it easier to handle or installing software upgrades, ensures that your production line has a long and profitable service life.
Inspections
Having your equipment inspected regularly by a professional guarantees that wear and defects are detected early. This way, steps can be initiated to minimize the risk of a system failure.
Service Terms & Conditions
You can find our terms and conditions of the service here:
